​​networkMaryland​

networkMaryland™​ is the State’s private high-speed network that supports public sector data transport and common service delivery. Built using a combination of existing fiber optic cable assets and the installation of additional fiber and wireless infrastructure, networkMaryland™ provides a cost effective solution for wide area and Internet connectivity as well as perimeter security defenses to protect networks for intrusions. Additionally, networkMaryland™ provides the statewide government Intranet which allows agencies to host and share common applications.​

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Service

 

Description:

networkMaryland™​ is the State’s private high-speed network that supports public sector data transport and common service delivery. Built using a combination of State owned fiber optic cable assets and leased assets provided by commercial service providers, networkMaryland™ provides a cost effective solution for wide area and Internet connectivity. Additionally, networkMaryland™ provides the Statewide Government Intranet (SwGI)  allowing agencies to host and share common applications across a trusted network.


Features and Benefits

  • Capable of providing services up to 1 Gbps using standard provisioning
  • Capable of engineering and delivering services up to 10 Gbps
  • Over 1,000 locations currently connected to the network
  • Carrier grade data network
  • Redundant core network infrastructure
  • Backbone network is highly resilient and redundantly connected
  • Internet service provider (ISP) connectivity provided at multiple locations
  • Direct network peering with major internet content services providers
  • SwGI service allows subscribers to both publish and access Intra-agency services e.g. FMIS, MView, MVA
  • Provide connectivity to any location within the state without traversing the ‘public internet’
  • All equipment required to interface service with customer LAN is provided
  • Domain Name Service included in service
  • Consultation regarding service options and network configurations
  • 24 x 7 x 365 monitoring and management via networkMaryland™​ Network Operations Center (NOC)

Dept. Owner:
networkMaryland™​


Eric Bathras
eric.bathras@maryland.gov
410-697-9395


Support Contact:
networkMaryland™​ NOC
410-553-2604
networkMarylandOperations.DoIT@maryland.gov

 

Status:
Currently offered

 

Eligible Customers

 
Enterprise Agencies Yes
Individual State Agencies Yes
Counties Yes
Local Municipalities Yes
Public No

Notes:
N/A

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Service Prerequisites

 

Before service can be provisioned the client must meet the following requirements:

DoIT Provided Services:
  • Customer to provide the appropriate connectivity from the customer LAN to the WAN service components
Technical:
  • Documentation and network diagram of IT infrastructure provided to DoIT
  • Coordinate access for service installation for service provider(s)
  • Provide 24 x 7 x 365 points of contact (3) and access for coordinating outages, emergency maintenance/restoration and change management
Non-Technical:
  • Provide 24 x 7 x 365 points of contact (3) for coordinating outages, emergency maintenance/restoration and change management
  • Establish physical access to agency sites

Notes:
N/A

Scope of Service

 

This section outlines the area of responsibility between the provider (DoIT) and the customer.

In scope:
  • ​Internet ​ networkMaryland™ provides broadband connections to the Internet. networkMaryland™ also provides Domain Name System (DNS) resolution to internal and external users, enabling resolution of server and service addresses on the Internet
  • SwGI networkMaryland™ provides private network connectivity among Government entities and partners using the Statewide Government Intranet (SwGI). SwGI is a private, trusted network that provides a centralized resource for State entities to create and share resources like FMIS, WebFleet Master, DNS, MVA applications and Criminal Justice Information Systems to other governmental partners. networkMaryland™ also provides Domain Name System (DNS) resolution to internal and external users, enabling resolution of server and service addresses on the Statewide Government Intranet (SwGI).
  • VPRN networkMaryland™ Virtual Private Routed Network (VPRN) services provides a private routed network allowing subscribers to provide services to multiple offices from a primary data center or multiple data center locations. The VPRN deconstructs the traditional hub and spoke architecture (where primary locations became the hub for all services) and provides a flat network between all locations - providing better use of bandwidth resources and greater resiliency in the event of the loss of traditional location.
  • Private Line services are dedicated connections across the network backbone for customers that desire dedicated bandwidth with location to location connectivity.
Out of Scope:
  • Local area network services
  • Perimeter defense
Customer Responsibilities:
  • Designate a 24 x 7 x 365 point of contact for coordinating planned or emergency maintenance
  • Provide 24 hour access to facilities
  • Responsible for cost of the replacement or repair of structured cabling or wiring
  • Submit a Wide Area Network (WAN) network service request (NSR) through the web application or through the WAN request form via email

Notes:
N/A

Service Level Agreements:

 

Service Level Agreeements

Category Enterprise Customer Standalone Customer
Availability: 99.9% Uptime 99.9% Uptime
Capacity: Up to 1Gbps* Up to 1Gbps*
Service Hours: 24 x 7 x 365 24 x 7 x 365
Maintenance Schedules:
  • Planned maintenance notices are sent 72 hours prior
  • Tuesday, Thursday  & Sunday 12:00am – 6:00am (excluding holidays)
  • Quarterly maintenance schedule
UpgradRefreshes: Available upon NSR Request Available upon NSR Request​
*Notes: *Service requests beyond 1Gbps may require special coordination and engineering *Service requests beyond 1Gbps may require special coordination and engineering

Pricing:

 
Client Type Unit Unit Price Cost
Enterprise Client: TBD TBD Please see pricing sheet and below explanation.
pricing sheet​
Standalone Client: TBD TBD Please see pricing sheet and below explanation.
pricing sheet​

Pricing Notes: Service pricing is a function of two variables - the price of service requested and the price of the connection. The price of the service requested differs by the type of service and the amount of bandwidth. The price of the connection depends on whether or not State fiber exists at the location or whether leased services are required to provide the service. The price of both components will determine the final service price. Bandwidth upgrades may require vendor pricing, survey and cost to construct. Installation may take up to 90 days to complete, after analysis of the initial NSR. 

Getting Connected

Consulting Services

 

Consulting Services

networkMaryland Resources