The mission of the Network Division's Voice Systems Unit is to provide superior voice telecommunications service. The unit manages seven (7) statewide voice contracts, assists agencies with project management and technical expertise, and reviews vendor-generated invoices. The Voice Systems Unit also manages nineteen (19) PBXs that are located within Multi-Service Centers (MSCs). Additionally, the unit manages both the Baltimore State Office Complex and the Annapolis Complex PBXs. The Baltimore and Annapolis complex PBXs provide telecommunications services for more than 16,000 users.
A major goal of the Voice Systems Unit is to connect most of the 350+ statewide PBXs by using networkMaryland(TM) as a voice transport infrastructure. This strategy will reduce long distance, local call and circuit costs for State agencies. This will begin a phased approach for the deployment of VoIP.
Hosted VoIP phone service with voice mail
Features and Benefits
Next generation services to State workers through the management of Voice over Internet Protocol (VoIP) communication systems.
Modern LCD display phone or softphone included (if required)
Desktop PC Software for telephony management (UC Client)
Voice Mailbox included (if required)
Unlimited Local and Domestic Long Distance Calls Included
Redundancy with multiple service providers and links
Connect the phone or device to any network that has access to the internet via client application,
Mobile device (laptops, smartphones and tablets) applications provide access to, place/answer calls, corporate directory, presence status, voice mail, and instant messaging,
Simultaneous ring to multiple devices at the same time,
Set or change call forwarding from any device
Ability to connect to various devices (auto attendant, alarm panels, elevator phones, faxes, etc.)
Maintenance and repairs included
Alan J. SabolAlan J. Sabol410-697-9695
Status: Currently offered
Notes: Due to lack of oversight of non-Enterprised environments, End User support is only offered to fully Enterprised agencies.
Before service can be offered the client must meet the following requirements:
This section outlines the area of responsibility between the provider (DoIT) and the customer.
Programming of VoIP communication and voice mail systems
Installation of any VoIP communication systems common equipment to complete customer request
Installation of any DoIT provided VoIP telephone
Maintenance and repair of VoIP communication and voice mail systems
Out of Scope:
Installation of premise wiring
Modification of any equipment that is not directly connected to the VoIP communication systems and voice mail systems (e.g. IVR, PC, server, fax machine, etc.)
Installation of any non-DoIT provided VoIP telephone, or equipment
Network Configuration (Standalone Customer)
Validating all customer provided information is correct:
Clients name(s) and any other extension numbers to appear on the requested telephone
Phone numbers/voice mailboxes required to complete any automated attendant programming
Providing the auto attendant message text and an individual who is responsible to complete any required automated attendant recordings
Arranging meetings with third-party vendors as required
100 Community Place, Crownsville, MD 21032
300-301 West Preston Street, Baltimore MD 21201
410-697-9700 - Dial 7-1-1 to place a call through Maryland Relay