The mission of the Network Division's Voice Systems Unit is to provide superior voice telecommunications service. The unit manages seven (7) statewide voice contracts, assists agencies with project management and technical expertise, and reviews vendor-generated invoices. The Voice Systems Unit also manages nineteen (19) PBXs that are located within Multi-Service Centers (MSCs). Additionally, the unit manages both the Baltimore State Office Complex and the Annapolis Complex PBXs. The Baltimore and Annapolis complex PBXs provide telecommunications services for more than 16,000 users.
A major goal of the Voice Systems Unit is to connect most of the 350+ statewide PBXs by using networkMaryland(TM) as a voice transport infrastructure. This strategy will reduce long distance, local call and circuit costs for State agencies. This will begin a phased approach for the deployment of VoIP.
Traditional phone service with voice mail
Features and Benefits
The Voice Systems Unit delivers telephony services to State workers through the management of traditional PBX systems.
PBX line ready to be connected to customer provided phone
Voice Mailbox included (if required)
Metered Local and Domestic Long Distance calling
Ability to connect to various devices (auto attendant, alarm panels, elevator phones, faxes, etc.)
Maintenance and repairs of the traditional PBX system included
Alan J. SabolAlan J. Sabol410-697-9695
Status: Currently offered
Notes: The service is available to any entity that is located at one of the 29 DoIT managed sites serviced by a TDM PBX.
Before service can be offered the client must meet the following requirements:
This section outlines the area of responsibility between the provider (DoIT) and the customer.
Programming of PBX and voice mail systems
Installation of PBX common equipment (within its existing capacity) to complete customer request
Installation of customer provided telephone(s)
Connection of PBX lines to customer provided servers
Out of Scope:
Installation of premise wiring
Installation of PBX equipment beyond its existing capacity
Modification of any equipment that is not directly connected to the PBX and voice mail systems (e.g. PC, server, fax machine, etc.)
Validating all provided information is correct:
Clients name(s) and any other extension numbers to appear on the requested telephone
Extension numbers required to complete any automated attendant programming
Arranging meetings with third-party vendors when required
Providing the auto attendant message text and an individual who is responsible to complete any required automated attendant recordings.
Voice Systems Services - Service Agreement FY21
100 Community Place, Crownsville, MD 21032
300-301 West Preston Street, Baltimore MD 21201
410-697-9700 - Dial 7-1-1 to place a call through Maryland Relay