Call/Contact Center Services 2015


Award Date:  December 2, 2015

BPW Agenda Item: 2-IT, IT Modification, Nov 18, 2020​, IT Modification, Dec 1, 2021​ (Revised​)

BPW Agenda Item: 60-IT-OPT/MOD, dated October 12, 2022

BPW Agenda Item: 27-IT-MOD, dated May 22, 2024

Contract Expiration:  12/31/2024

Contract Term: 
1/1/2016 – 12/31/2020 (5-year base)
1/1/2021 – 12/31/2021 (Option 1)
1/1/2022 – 12/31/2022 (Option 2)
1/1/2023 – 6/30/2023 (Option 3: six months only)

7/1/2023 – 6/30/2024​​ (Modification)​

Contract Awarded To:

CMD Investment Group, Inc.
Baltimore, MD
(Original contractor CR Dynamics & Associates, Inc.)

BPO Number: 060B5400014


RFP Number: Call/Contact Center Services 2015 RFP No. 060B5400014 (1.3MB, PDF)
Release Date: June 5, 2015
Proposals Received: July 31, 2015, 2:00 PM
Pre-Proposal Conference Summary
Pre-Proposal Conference Sign-in Sheet
Amendment #1
Amendment #2
Questions and Answers #1  
Ques​tions and Answers #2​

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