Geographic Information Systems (GIS)

(GIS) Shared Services

Service

Description

The Maryland Department of Information Technology (DoIT) offers MD iMAP, Maryland’s high-performance Geographic Information Systems (GIS) platform. This platform provides cost-effective, reliable GIS services and support whether you are just starting out or looking to get more out of your current GIS implementation. Customers are provided access to GIS data and web services, GIS training and GIS hosting and staff with decades of dedicated knowledge and experience in the field of GIS. For customers exclusively seeking software, we offer software through our Geographic Information Systems (GIS) Software catalog listing.

Features and Benefits

Access to search and download from a central repository of geospatial data
Statewide current and archival imagery catalog for search and download
Tier 2 and 3 support via dedicated DoIT technical staff
Classroom training courses for online and desktop GIS software
Access to dozens of self-paced online training courses
Geospatial data and mapping application hosting on secure servers
Access to test, staging and development server environments for mapping application deployment
Automated environment deployment for mapping applications
Geospatial data services monitoring to ensure high availability
Access to the latest GIS server software capabilities and functionality
Statewide address search function for desktop and web app integration
Marketing and promotion of newly launched mapping applications

Department Owner

Geospatial Services

Service Owner
Julia Fischer
julia.fischer@maryland.gov
410-697-9430

Support Contact
DoIT Service Desk
service.desk@maryland.gov
410-697-9700

Status
Currently offerec

Eligible Customers

Enterprise Agencies	Yes
Standalone (Non-Enterprise) Agencies	Yes
Counties	No
Local Municipalities	No
Public	No

Notes:
N/A

Service Prerequisites

Before service can be provisioned, the customer must meet the following requirements:

DoIT Provided Services	Internet access Installation of desktop client software Server and storage allocation
Technical	To publish GIS data and web services, customers must be able to create map document containing source data, symbols, labels, and context Firewall configured to allow for port 8080 traffic Customer must have appropriate hardware specifications to be able to run desktop client software
Non-Technical	All source data must be provided with detailed descriptions, owners, keywords, field names, last updated date, expected update frequency Registration for training courses

Notes:
GIS software licensing can be obtained through DoIT. See DoIT Service Catalog – GIS Licensing for details and pricing.

Scope of Service

This section outlines the area of responsibility between the provider (DoIT) and the customer.

In Scope	Publishing of GIS Data and Web Services Assistance with use of GIS software Enable data download
Out of Scope	Software Assistance with data analysis Support of data and web service users through Computer Aided Design and Drafting (CADD) and Google products Ad hoc training Onsite training at customer location
Customer Responsibilities	Provide updated data for GIS data and web services for established update frequency Provide complete data attribution Registration for training courses Provide three (3) customer contacts to be used as contacts for this service.

Service Level Agreements

Category	Enterprise Customer	Standalone (Non-Enterprise) Customer
Availability	99.9% Uptime	99.9% Uptime
Capacity	N/A	N/A
Support Hours	8AM – 5PM Monday – Friday	8AM – 5PM Monday – Friday
Maintenance Schedules	Monthly - 3rd Tuesday, Wednesday, and Thursday, 7PM – 11PM, except during State Emergency Operations Center (SEOC) activations	Monthly - 3rd Tuesday, Wednesday, and Thursday, 7PM – 11PM, except during State Emergency Operations Center (SEOC) activations
Upgrades and Refreshes	GIS Data and Web Services Data and service refreshes are determined by the data owner Imagery refreshes are within a three-year cycle Elevation data refreshes are determined by acquisition cycle via local governments GIS Training Courses are updated based on software version release cycles	GIS Data and Web Services Data and service refreshes are determined by the data owner Imagery refreshes are within a three-year cycle Elevation data refreshes are determined by acquisition cycle via local governments GIS Training Courses are updated based on software version release cycles

Notes:
N/A

Geographic Information Systems (GIS) Shared Services - Service Agreement FY21