Geographic Information Systems (GIS) Shared Services

Service

 

Description

The Maryland Department of Information Technology (DoIT) offers MD iMAP, Maryland’s high-performance Geographic Information Systems (GIS) platform. This platform provides cost-effective, reliable GIS services and support whether you are just starting out or looking to get more out of your current GIS implementation. Customers are provided access to GIS data and web services, GIS training and GIS hosting and staff with decades of dedicated knowledge and experience in the field of GIS. For customers exclusively seeking software, we offer software through our Geographic Information Systems (GIS) Software catalog listing.

Features and Benefits

  • Access to search and download from a central repository of geospatial data
  • Statewide current and archival imagery catalog for search and download
  • Tier 2 and 3 support via dedicated DoIT technical staff
  • Classroom training courses for online and desktop GIS software
  • Access to dozens of self-paced online training courses
  • Geospatial data and mapping application hosting on secure servers
  • Access to test, staging and development server environments for mapping application deployment
  • Automated environment deployment for mapping applications
  • Geospatial data services monitoring to ensure high availability
  • Access to the latest GIS server software capabilities and functionality
  • Statewide address search function for desktop and web app integration
  • Marketing and promotion of newly launched mapping applications

Department Owner

Geospatial Services

Service Owner
Julia Fischer
julia.fischer@maryland.gov
410-697-9430

Support Contact
DoIT Service Desk
service.desk@maryland.gov
410-697-9700

Status
Currently offerec

Eligible Customers

 
Enterprise Agencies Yes
Standalone (Non-Enterprise) Agencies Yes
Counties No
Local Municipalities No
Public No

Notes:
N/A

Service Prerequisites

 

Before service can be provisioned, the customer must meet the following requirements:

DoIT Provided Services
  • Internet access
  • Installation of desktop client software
  • Server and storage allocation
Technical
  • To publish GIS data and web services, customers must be able to create map document containing source data, symbols, labels, and context
  • Firewall configured to allow for port 8080 traffic
  • Customer must have appropriate hardware specifications to be able to run desktop client software
Non-Technical
  • All source data must be provided with detailed descriptions, owners, keywords, field names, last updated date, expected update frequency
  • Registration for training courses

Notes:
GIS software licensing can be obtained through DoIT. See DoIT Service Catalog – GIS Licensing for details and pricing.

Scope of Service

 

This section outlines the area of responsibility between the provider (DoIT) and the customer.

In Scope
  • Publishing of GIS Data and Web Services
  • Assistance with use of GIS software
  • Enable data download
Out of Scope
  • Software
  • Assistance with data analysis
  • Support of data and web service users through Computer Aided Design and Drafting (CADD) and Google products
  • Ad hoc training
  • Onsite training at customer location
Customer Responsibilities
  • Provide updated data for GIS data and web services for established update frequency
  • Provide complete data attribution
  • Registration for training courses
  • Provide three (3) customer contacts to be used as contacts for this service.

Service Level Agreements

 
Category Enterprise Customer Standalone (Non-Enterprise) Customer
Availability 99.9% Uptime 99.9% Uptime
Capacity N/A N/A
Support Hours 8AM – 5PM Monday – Friday 8AM – 5PM Monday – Friday
Maintenance Schedules Monthly - 3rd Tuesday, Wednesday, and Thursday, 7PM – 11PM, except during State Emergency Operations Center (SEOC) activations Monthly - 3rd Tuesday, Wednesday, and Thursday, 7PM – 11PM, except during State Emergency Operations Center (SEOC) activations
Upgrades and Refreshes
  • GIS Data and Web Services
    • Data and service refreshes are determined by the data owner
    • Imagery refreshes are within a three-year cycle
    • Elevation data refreshes are determined by acquisition cycle via local governments
  • GIS Training
    • Courses are updated based on software version release cycles
  • GIS Data and Web Services
    • Data and service refreshes are determined by the data owner
    • Imagery refreshes are within a three-year cycle
    • Elevation data refreshes are determined by acquisition cycle via local governments
  • GIS Training
    • Courses are updated based on software version release cycles

Notes:
N/A


Geographic Information Systems (GIS) Shared Services - Service Agreement FY21