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Geographic Information Systems (GIS) Professional Services

Service

 

Description

The DoIT Geospatial Services Team offers a spectrum of services to deliver custom Geographic Information Systems (GIS) solutions to help our customers streamline business processes that use geographically referenced information.

Available services include:

  • GIS Applications Development
  • GIS Data Development
  • Digital and Hardcopy Map Production
  • Solutions Integration
  • Workflow Automation
  • GIS Database Design

Features and Benefits

  • GIS Applications Development
    • Legacy Application Modernization
    • Enterprise System Integration
    • Desktop/Web/Mobile Apps
  • GIS Data Development
    • Data Creation and Maintenance
    • Data Preparation for Publishing Online
  • Digital and Hardcopy Map Production
  • Solutions Integration
    • Facilitate System Interoperability
    • Streamline Live Data Updates
    • Automate Online Map Updates
  • Workflow Automation
    • Development of Script/Models
    • Extract, Transfer, Load (ETL) Process Development
    • Alerts Based on Status Changes
  • GIS Database Design
    • Development of functional requirements
    • Enterprise Geodatabase Design
    • Conversion of Legacy Databases

Department Owner

Geospatial Services


Service Owner

Julia Fischer
Julia.Fischer@Maryland.Gov
410-697-9430


Support Contact

DoIT Service Desk
service.desk@maryland.gov
410-697-9700


Status

Currently offered

 

Eligible Customers

 
Enterprise Agencies Yes
Individual State Agencies Yes
Counties No
Local Municipalities No
Public No

Notes:

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Service Prerequisites

 

Before service can be provisioned the client must meet the following requirements:

DoIT Provided Services:
  • Internet Access (See Service Catalog listing – Networks for details)
  • Application Infrastructure & Hosting (See Service Catalog listing – Servers and Storage for details)
  • Staff Resources
Technical N/A
Non-Technical N/A

Notes:
Due to lack of oversight of non-Enterprised environments, End User support is only offered to fully Enterprised agencies.

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Scope of Service

 
In Scope:
  • Development of functional requirements
  • Development of statement of work/services to include level of effort (LOE) and cost
  • Code deployment to DoIT hosted environments
  • Use of custom Application Program Interfaces (APIs)
Out of Scope:
  • Code deployment to non-DoIT hosted environments
  • Creation of new APIs
Customer Responsibilities:
  • Provide data sources and/or appropriately formatted data
  • Provide required workflows and business processes
  • Provide timely feedback on application user interface
  • Provide three (3) points of contact

Service Level Agreements

 
Category Enterprise Customer Standalone Customer
Availability: 99.9% Uptime 99.9% Uptime
Support Hours: 8AM – 5PM Monday – Friday 8AM – 5PM Monday – Friday
Maintenance Schedules: Determined by statement of work Determined by statement of work
Upgrades and Refreshes: Determined by statement of work Determined by statement of work