Geographic Information Systems (GIS)  Software

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Service

 

Description

The Maryland Department of Information Technology (DoIT) provides access to the latest versions of Geographic Information Systems (GIS) online, desktop and server software. This software provides the ability to capture, manage, analyze, and display all forms of geographically referenced data. DoIT also provides assistance with new software purchases from a list of GIS software vendors and their products. To get the most out of your software, we recommend pairing your software purchase with the Geographic Information Systems (GIS) Shared Services catalog offering.

Features and Benefits

  • Online Software
    • Cloud-based mapping platform accessed through your web browser
    • Easy access to GIS toolsets and resources for mapping and analysis
    • Collaborate with other online users for data and map sharing
    • Quickly deploy apps to executives, field workers and customers
    • Update maps through Google docs and Microsoft Excel integration
  • Desktop Software
    • Access comprehensive toolsets to turn data into valuable information
    • Create and edit data in both 2D and 3D environments
    • Automate spatial analysis tasks and workflows
    • Expand the capabilities of your online software instance
  • Server Software
    • Author and publish geospatial data services to the web
    • Manage geospatial data across your entire organization
    • Administer data through a secure GIS content management system
    • Perform server-based analysis of big data
  • All GIS software also comes with the following services:
    • Access to software extensions, add-ons and other modules

Department Owner

Geospatial Services

Service Owner
Julia Fischer
julia.fischer@maryland.gov
410-697-9430

Support Contact
DoIT Service Desk
service.desk@maryland.gov
410-697-9700

Status
Currently offered

Eligible Customers

 
Enterprise Agencies Yes
Standalone (Non-Enterprise) Agencies Yes
Counties No
Local Municipalities No
Public No

Notes:
DoIT has established a GIS Software Master Contract which is available for county and local government agencies to purchase GIS software, maintenance and support.

Service Prerequisites

 

Before service can be provisioned, the customer must meet the following requirements:

DoIT Provided Services
  • Distribution of software, licenses and accounts
  • Firewall configuration for Enterprise Agencies (additional costs may apply)
  • List of available software, maintenance and support products
Technical
  • Customer must have hardware that meets minimum specifications for software
  • Customer must be able to install and configure software
  • Customer must be on SwGI to access concurrent use licenses
  • Customer must have firewall configured to access concurrent use licenses
Non-Technical
  • Customer must complete account request form with supervisor approval for online software account creation

Notes:
N/A

Scope of Service

 

This section outlines the area of responsibility between the provider (DoIT) and the customer.

In Scope
  • Software Downloads
  • License Provisioning
  • Software/License Installations (See service catalog listing - End User Support Services for details)
  • Software/Hardware Configuration (See service catalog listing - End User Support Services for details)
  • Account creation for online software
  • Credit allocation for online software
  • Usage statistics report provided two (2) times a year (August and February)
Out of Scope
  • Firewall connectivity to access concurrent use licenses (Non-Enterprise Customer)
  • Software/License Installations (Non-Enterprise Customer)
  • Software/Hardware Configuration (Non-Enterprise Customer)
  • The GIS Software Master Contract does not include "Cloud" or Software as a Service (SaaS) product or related technical consulting services or training.
  • Ad hoc usage statistics reports
  • Recovery/Restoration of deleted items for online software. (This is a limitation of the vendor provided software.)
Customer Responsibilities
  • Annual needs assessment and submission of software request
  • Meet hardware minimum specifications
  • Self-monitoring of credit usage for online software
  • Control of sharing of data/maps/apps for online software
  • Provide three (3) customer contacts to be used as contacts for this service.

Notes:
N/A

Service Level Agreements

 
Category Enterprise Customer Standalone (Non-Enterprise) Customer
Availability 99.9% Uptime 99.9% Uptime
Capacity Unlimited Unlimited
Support Hours 8AM – 5PM Monday – Friday 8AM – 5PM Monday – Friday
Maintenance Schedules
  • Annual procurement
  • For online software, the vendor, will user commercially reasonable efforts to announce planned downtime as early as possible, but no less than eight (8) hours in advance.
  • Annual procurement
  • For online software, the vendor, will user commercially reasonable efforts to announce planned downtime as early as possible, but no less than eight (8) hours in advance.
Upgrades and Refreshes
  • Desktop Software: Varies
  • Server Software: Varies
  • Online Software: Quarterly
  • Desktop Software: Varies
  • Server Software: Varies
  • Online Software: Quarterly

Notes:
N/A


Geographic Information Systems (GIS) Software Service - Service Agreement FY21