Geographic Information Systems (GIS)

(GIS) Software

Service

Description

The Maryland Department of Information Technology (DoIT) provides access to the latest versions of Geographic Information Systems (GIS) online, desktop and server software. This software provides the ability to capture, manage, analyze, and display all forms of geographically referenced data. DoIT also provides assistance with new software purchases from a list of GIS software vendors and their products. To get the most out of your software, we recommend pairing your software purchase with the Geographic Information Systems (GIS) Shared Services catalog offering.

Features and Benefits

Online Software

Cloud-based mapping platform accessed through your web browser
Easy access to GIS toolsets and resources for mapping and analysis
Collaborate with other online users for data and map sharing
Quickly deploy apps to executives, field workers and customers
Update maps through Google docs and Microsoft Excel integration

Desktop Software

Access comprehensive toolsets to turn data into valuable information
Create and edit data in both 2D and 3D environments
Automate spatial analysis tasks and workflows
Expand the capabilities of your online software instance

Server Software

Author and publish geospatial data services to the web
Manage geospatial data across your entire organization
Administer data through a secure GIS content management system
Perform server-based analysis of big data

All GIS software also comes with the following services:

Access to software extensions, add-ons and other modules

Department Owner

Geospatial Services

Service Owner
Julia Fischer
julia.fischer@maryland.gov
410-697-9430

Support Contact
DoIT Service Desk
service.desk@maryland.gov
410-697-9700

Status
Currently offered

Eligible Customers

Enterprise Agencies	Yes
Standalone (Non-Enterprise) Agencies	Yes
Counties	No
Local Municipalities	No
Public	No

Notes:
DoIT has established a GIS Software Master Contract which is available for county and local government agencies to purchase GIS software, maintenance and support.

Service Prerequisites

Before service can be provisioned, the customer must meet the following requirements:

DoIT Provided Services	Distribution of software, licenses and accounts Firewall configuration for Enterprise Agencies (additional costs may apply) List of available software, maintenance and support products
Technical	Customer must have hardware that meets minimum specifications for software Customer must be able to install and configure software Customer must be on SwGI to access concurrent use licenses Customer must have firewall configured to access concurrent use licenses
Non-Technical	Customer must complete account request form with supervisor approval for online software account creation

Notes:
N/A

Scope of Service

This section outlines the area of responsibility between the provider (DoIT) and the customer.

In Scope	Software Downloads License Provisioning Software/License Installations (See service catalog listing - End User Support Services for details) Software/Hardware Configuration (See service catalog listing - End User Support Services for details) Account creation for online software Credit allocation for online software Usage statistics report provided two (2) times a year (August and February)
Out of Scope	Firewall connectivity to access concurrent use licenses (Non-Enterprise Customer) Software/License Installations (Non-Enterprise Customer) Software/Hardware Configuration (Non-Enterprise Customer) The GIS Software Master Contract does not include "Cloud" or Software as a Service (SaaS) product or related technical consulting services or training. Ad hoc usage statistics reports Recovery/Restoration of deleted items for online software. (This is a limitation of the vendor provided software.)
Customer Responsibilities	Annual needs assessment and submission of software request Meet hardware minimum specifications Self-monitoring of credit usage for online software Control of sharing of data/maps/apps for online software Provide three (3) customer contacts to be used as contacts for this service.

Notes:
N/A

Service Level Agreements

Category	Enterprise Customer	Standalone (Non-Enterprise) Customer
Availability	99.9% Uptime	99.9% Uptime
Capacity	Unlimited	Unlimited
Support Hours	8AM – 5PM Monday – Friday	8AM – 5PM Monday – Friday
Maintenance Schedules	Annual procurement For online software, the vendor, will user commercially reasonable efforts to announce planned downtime as early as possible, but no less than eight (8) hours in advance.	Annual procurement For online software, the vendor, will user commercially reasonable efforts to announce planned downtime as early as possible, but no less than eight (8) hours in advance.
Upgrades and Refreshes	Desktop Software: Varies Server Software: Varies Online Software: Quarterly	Desktop Software: Varies Server Software: Varies Online Software: Quarterly

Notes:
N/A

Geographic Information Systems (GIS) Software Service - Service Agreement FY21