The Maryland Department of Information Technology (DoIT) offers Maryland state agencies a secure, centralized computing platform for host agency applications and services. Customers can choose to add-on the Server Management Service (SMS) bundle to leverage DoIT’s 30+ server and storage staff. The enterprise shared services bundle includes patch management, endpoint protection, network monitoring and a standardized network architecture.
Features and Benefits
Centralized Support Team: One of the key benefits of Enterprise Shared Services (ESS) is a dedicated unit (including people, processes and technologies) that is structured as a centralized point of service and is focused on the administration and maintenance for delivery of core support functions. These functions are supported by the DoIT Cloud Services division of ESS and supports multiple business units within the enterprise. Shared services may involve numerous business functions and IT processes.
Design Best Practices: Through enterprise architectural design, structure and standardization DoIT is able to provide a higher degree of management, administration and execution of tasks to customers. As a result execution and long-term delivery results by internal enterprise personnel or by service providers, or some combination thereof is consistent.
Economies of Scale: With each service being offered, DoIT is able to decrease costs. Through higher volume purchases by increasing the number of endpoints managed lessens the cost per transaction. ESS allows DoIT to leverage economies of scale by consolidating resources and streamlining IT processes through effective use of technology and a simple service delivery model.
Ronald L. Mundy
DoIT Service Desk