Infrastructure Services

DoIT provides a number of IT infrastructure-related services to Executive Branch State agencies.

Private Cloud Hosting Services

Service

Description

DoIT offers Maryland State agencies a secure centralized server and storage service for hosting agency applications and services. Unless opting in to the “Enterprise Server Management Service” offering, customers will be provided with the compute, storage and initial OS install only. All patching, monitoring, license compliance and security responsibilities reside with the subscriber, not DoIT.

Features and Benefits

Cost savings: One benefit of moving to the IaaS model is lowering infrastructure costs. No longer do agencies have the responsibility of ensuring uptime, purchasing and maintaining hardware, or replacing old equipment. IaaS also saves enterprises from having to buy more capacity to deal with sudden business spikes.

The pay-as-you-go model: provides significant cost savings. Because IaaS use is metered, organizations pay for only the capacity needed at any given time. This method also allows them to avoid large upfront monthly or annual fees for benefits they may not use.

Scalability and flexibility: One of the greatest benefits of IaaS is the ability to scale up and down quickly in response to an enterprise’s requirements. IaaS provides powerful storage, servers and networking technology to accommodate the needs of our customers. This on-demand scalability provides added flexibility and greater agility to respond to changing opportunities and requirements. This is especially helpful in building and dismantling test and development environments, which greatly benefit from this increased speed and agility.

Faster time to market: Quick time to market is one of the best features of the platform. Because IaaS provides scalability, organizations can ramp up and get the job done (and the product or service to market) more rapidly.

Focus on business growth: Time, money and energy spent making technology decisions and hiring staff to manage and maintain the technology infrastructure is time not spent on focusing on the agency's core mission. By moving infrastructure to a service-based model, organizations can spend more time and resources where they belong, on developing innovations in applications and solutions.

Security: All Cloud Services staff have a CJIS compliant background check.

Backup: All hosted servers are backed up on a regularly scheduled basis. Full backups are run every weekend with incrementals throughout the week. A copy of the backup data is sent to the DoIT secondary data center for an offsite copy. The backup retention period is 30 days.

Centralized Load Balancing Support Team: One of the key benefits of Enterprise Shared Services is a dedicated unit (including people, processes and technologies) that is structured as a centralized point of service and is focused on the administration and maintenance for delivery of core support functions. These functions are supported by DoIT Cloud Services Infrastructure-as-a-Service Team. Thereby giving agency’s a way to offload the complexities associated with load balancing administration.

DoIT Managed SSL Certificates: DoIT is able to issue, renew, and revoke digital certificates to provide strong authentication, encryption, and digital signing of applications, as well as, secure user access and communications for network and cloud-based applications without increasing IT burden. By having a self-managed SSL certificate DoIT is able to simplify the administration experience with automated certificate lifecycle management and reporting function.

Types of SSL Certificates:

Standard: provides SSL/TLS certificate delivers right-sized protection of internal networks and communications.
Premium: provide SSL/TLS security that takes encryption into a whole new era of strength, with vulnerability, malware scanning and threat detection for an entire site.
Extended Validation: Extended Validation (EV) Certificates bring next-generation encryption along with vulnerability and threat detection for your entire site. All backed by best-in-class management tools and world-renowned 24/7 customer service.

Dept. Owner
David DelGaudio
dave.delgaudio@maryland.gov
Cloud Services

Service Owner
Douglas Hayden
douglas.hayden@maryland.gov
Infrastructure-as-a-Service Team

DoIT Service Desk
service.desk@maryland.gov
410-697-9700

Status: Currently offered

Eligible Customers

Enterprise Agencies	Yes
Individual State Agencies	Yes
Counties	No
Local Municipalities	No
Public	No

Notes:
N/A

Service Prerequisites

Before service can be provisioned the client must meet the following requirements:

DoIT Provided Services:	--
Technical:	Proper routing must be in place to connect to IAAS. New IP subnets may be required.
Non-Technical:	Customers that are not an Enterprise client are responsible for the management and administration of servers hosted on the servers and storage.

Notes:
N/A

Scope of Service

This section outlines the area of responsibility between the provider (DoIT) and the customer.

In Scope:	Server hosting
Out of Scope:	MSSQL and Oracle Database Administration and configuration.
Customer Responsibilities:	The customer is responsible for everything above or installed on the Server Operating System. Some examples include but limited to: Agency specific application in support of mission, applications required for agency operations, COTS software, COTS software required for use by or in conjunction with an application, services that are part of a said services, and web / database components that are used in association with a hosted application. Customer is responsible for all routing and IP addressing requirements.

Service Level Agreements

Category	Enterprise Customer	Standalone Customer
Availability:	99.9 % Uptime	99.9 % Uptime
Capacity:	Based on consumption	Based on consumption
Service Hours:	8:00AM - 5:00PM	8:00AM - 5:00PM
Maintenance Schedules:	Windows updates and patches applied to servers the third week of every month Tuesday - Thursday from 7:00PM - 12:00AM.	Windows updates and patches applied to servers the third week of every month Tuesday - Thursday from 7:00PM - 12:00AM.
Upgrades and Refreshes:	N/A	N/A

Server and Storage Services - Service Agreement FY21