Infrastructure Services

DoIT provides a number of IT infrastructure-related services to Executive Branch State agencies.

Server and Storage Third Party Hosting Services

Service

Description

The Maryland Department of Information Technology (DoIT) offers Maryland state customers a secure, hybrid cloud Platform-as-a-Service (PaaS) for hosting new applications and services.

Features and Benefits

Cost Savings: One benefit of moving to the PaaS model is lowering infrastructure costs for hosting new business applications. No longer do customers have the responsibility of ensuring uptime, purchasing and maintaining hardware, or replacing old equipment. PaaS also saves customers from having to buy more capacity to deal with unexpected business spikes. DoIT PaaS application deployments can help customers reduce their total cost of ownership through lower cost hosted solutions for their test, development and production application environments.

The “Pay-As-You-Go” Model: Another benefit is that the PaaS model provides significant cost savings. Because PaaS use is metered, customers pay for only the capacity needed at any given time. This method also allows them to avoid large upfront monthly or annual fees for benefits they may not use.

Scalability and Flexibility: One of the greatest benefits of PaaS is the ability to scale up and down quickly in response to a customer’s requirements. PaaS provides powerful storage, servers and networking technology to accommodate the needs of our customers. This on-demand scalability provides added flexibility and greater agility to respond to changing opportunities and requirements. This is especially helpful in building and dismantling test and development environments, which greatly benefit from this increased speed and agility.

Faster Time to Market: Quick time to market is one of the best features of the platform. Because PaaS provides elasticity and scalability, customers can ramp up and get the job done (and the product or service to market) rapidly.

Focus on Business Growth: Time, money and energy spent making technology decisions and hiring staff to manage and maintain the technology infrastructure is time not spent on focusing on the customer’s core mission. By moving infrastructure to a PaaS model, customers can spend more time and resources where they belong, on developing innovations in applications and solutions.

Department Owner
Infrastructure Services

Service Owner
Todd Fox
todd.fox@maryland.gov
410-697-9421

Support Contact
DoIT Service Desk
service.desk@maryland.gov
410-697-9700

Status
Currently offered

Eligible Customers

Enterprise Agencies	Yes
Standalone (Non-Enterprise) Agencies	Yes
Counties	No
Local Municipalities	No
Public	No

Notes:
Standalone (Non-Enterprise) Agencies restriction apply. All inquiries should be sent to the Service Owner for more information.

Service Prerequisites

Before service can be provisioned, the customer must meet the following requirements:

DoIT Provided Services	Technical guidance can be provided with the development of a work order. Calculation forecasting can be provided to help customers understand long- term support and utilization costs of the PaaS environment.
Technical	Specific network routing is required to utilize the PAAS platform. A executed work order for PaaS may be required depending on the complexity and nature of the application to be developed.
Non-Technical	N/A

Notes:
Standalone (Non-Enterprise) Agency’s baseline network requirements apply, inquire directly to DoIT Cloud Services. Third party hosting has a base design requirement of the Server Management Services Bundle. Refer to Server Management Services Bundle for current pricing.

Scope of Service

This section outlines the area of responsibility between the provider (DoIT) and the customer.

In Scope	Public facing applications
Out of Scope	MSSQL, Oracle Database and other DBA support specific to platform-as-a-Service environment as it relates to administration and configuration is outside the scope of Cloud Services Support.
Customer Responsibilities	Everything above or installed on the Server Operating System. Examples include, but are not limited to: customer-specific application in support of mission, applications required for agency operations, Commercial Off-The-Shelf (COTS) software, COTS software required for use by or in conjunction with an application, services that are part of a paid service, and web / database components that are used in association with a hosted application.

Service Level Agreements

Category	Enterprise Customer	Standalone (Non-Enterprise) Customer
Availability	99.9% Uptime	99.9% Uptime
Capacity	Based on utilization	Based on utilization
Support Hours	8AM - 5PM Monday - Friday	8AM - 5PM Monday - Friday
Maintenance Schedules	Microsoft Windows updates and patches applied to servers the third week of every month Tuesday - Thursday from 7PM - 12AM.	Microsoft Windows updates and patches applied to servers the third week of every month Tuesday - Thursday from 7PM - 12AM.
Upgrades and Refreshes	N/A	N/A

Notes:
N/A

Third-Party Compute _ Storage Options (AWS) - Service Agreement FY21

Third-Party Compute Options (AWS) - Service Agreement FY21