Application Systems Management

The Application Systems Management (ASM) Division supports more than 48,000 customers of the statewide finance, procurement, and human resource applications. By providing ready access to current, complete, and consistent information, these applications provide the functionality necessary to effectively manage statewide administrative processes, and allow Maryland's policy makers and agency managers to make informed business decisions.

ASM is committed to providing systems and services that meet the needs of our customers. If you should experience service or performance degradation, please contact the Customer Service Desk immediately at (410) 697-9700. Suggestions for application improvements and other non-critical, time sensitive issues can be emailed to the Customer Service Desk.​​​​

Business Intelligence Software




The Maryland Department of Information Technology (DoIT) provides access to business intelligence (BI) software. Data visualizations, dashboards, and reports can be developed, with BI software, to boost user engagement and informed decision making. DoIT assists in procuring and enabling access to the BI software products, specifically Microsoft Power BI. To get the most out of your software, we recommend pairing your software purchase with the Business Intelligence Professional Services catalog offering.

Features and Benefits

  • Desktop Software
    • Connect to data, in the cloud or on premise, to draw deep insights for a broad range of scenarios
    • Perform data prep and modeling to clean, transform, and mash up data from multiple sources
    • Dive into data with features like measures, grouping, forecasting, and clustering
    • Use Data Analysis Expressions (DAX) formula language to develop models
    • Create reports and dashboards with interactive data visualizations
    • Create mobile-optimized reports
    • Includes access to single-sign on with Maryland.gov account

  • Server Software
    • Access via Single Sign-on for Maryland.gov customers
    • Author and publish reports and dashboards to Office365 cloud
    • Share reports with specified end users
    • Administer data through a secure GIS content management system
    • Perform server-based analysis of big data,

Dept. Owner:

Business Intelligence Services

Service Owner:

Patrick McLoughlin

Support Contact: DoIT Service Desk


Status: Currently offered


Eligible Customers

Enterprise Agencies Yes
Individual State Agencies Yes
Counties No
Local Municipalities No
Public No

Service Prerequisites


Before service can be provisioned, the customer must meet the following requirements:

DoIT Provided Services: Initial on-site software download and installation (See End-User support services)
  • Access to source data to be used in BI solution tool suite
  • Desktop installation on 32-bit (x86) 64-bit (x64) computer with minimum of 8GB Memory
Non-Technical: All source data must be provided with detailed descriptions, field names, last updated date, expected update frequency

Scope of Service


This section outlines the area of responsibility between the provider (DoIT) and the customer.

In Scope:

  • Desktop Software Downloads
  • License/Account Provisioning
  • Software Installations (See service catalog listing - End User Support Services for details)
  • Initial Software Configuration (Server Software Only)

Out of Scope:

  • N/A

Customer Responsibilities:

  • Identify and access to source data
  • Manage data store and data spend
  • Maintain data
  • Provide three (3) customer contacts to be used as contacts for this service.

Service Level Agreements

Category Enterprise Customer Standalone (Non-Enterprise) Customer
Response/Resolution Time: 99.9% Uptime 99.9% Uptime
Capacity: N/A N/A
Support Hours: 8AM - 5PM Monday - Friday 8AM - 5PM Monday - Friday
Maintenance Schedules:
  • Annual procurement
  • For online software, the vendor, will user commercially reasonable efforts to announce planned downtime as early as possible, but no less than eight (8) hours in advance.
  • Annual procurement
  • For online software, the vendor, will user commercially reasonable efforts to announce planned downtime as early as possible, but no less than eight (8) hours in advance.
Upgrades and Refreshes:
  • Desktop Software: Monthly
  • Service Software: Monthly
  • Desktop Software: Monthly
  • Service Software: Monthly