Application Systems Management
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Application Systems Management
The Application Systems Management (ASM) Division supports more than 48,000 customers of the statewide finance, procurement, and human resource applications. By providing ready access to current, complete, and consistent information, these applications provide the functionality necessary to effectively manage statewide administrative processes, and allow Maryland's policy makers and agency managers to make informed business decisions.
ASM is committed to providing systems and services that meet the needs of our customers. If you should experience service or performance degradation, please contact the Customer Service Desk immediately at (410) 697-9700. Suggestions for application improvements and other non-critical, time sensitive issues can be emailed to the
Customer Service Desk.
Business Intelligence Software
Description:
The Maryland Department of Information Technology (DoIT) provides access to business intelligence software. Data visualizations, dashboards, and reports can be developed, with business intelligence software, to boost user engagement and informed decision making. DoIT assists in procuring and enabling access to the business intelligence software products, specifically Qlik. To get the most out of your software, we recommend pairing your software purchase with the Business Intelligence Professional Services catalog offering.
Features and Benefits
- Server Software
- Connect to data, in the cloud or on premise, to draw deep insights for a broad range of scenarios
- Perform data prep and modeling to clean, transform, and mash up data from multiple sources
- Dive into data with features like measures, grouping, forecasting, and clustering
- Create reports and dashboards with interactive data visualizations
- Create mobile-optimized reports
- Includes access to single-sign on with Maryland.gov account
- Access via Single Sign-on for Maryland.gov customers
- Author and publish reports and dashboards
- Administer data through a secure GIS content management system
- Perform server-based analysis of big data
Dept. Owner:
Business Intelligence Services
Service Owner:
John B Churchill
john.churchill@maryland.gov 240-522-6113
Support Contact: DoIT Service Desk
410-697-9700
Service.Desk@maryland.govStatus: Currently Offered
| Enterprise Agencies |
Yes |
| Individual State Agencies
|
Yes |
| Counties
|
No
|
| Local Municipalities
|
No
|
| Public
|
No
|
Before service can be provisioned, the customer must meet the following requirements:
| DoIT Provided Services: | Single Sign-On (SSO) access for Maryland.gov customers |
| Technical: | Customer provides any existing system documentation and copy of database. |
| Non-Technical: | - Customer provides business requirements
- Customers approve and sign Statement of Work (SOW) and service agreement(s) prior to project kick-off
- Customer provides point of contact with direct knowledge of business process and data
- Customer provides point of contact to formalize requests for service
- Provide three (3) customer contacts to be used as contacts for this service.
|
|
Notes: Qlik software licensing can be obtained through DoIT. See DoIT Service Catalog – Business Intelligence Software for details and pricing.
This section outlines the area of responsibility between the provider (DoIT) and the customer.
In Scope:
- License/Account provisioning
- Software End User Support Services for details
- Initial Software Configuration (Database connections)
Out of Scope:
Customer Responsibilities:
- Identify and access to source data
- Manage data store and data spend
- Maintain data
- Provide three (3) customer contacts to be used as contacts for this service.
| Category | Enterprise Customer | Standalone (Non-Enterprise) Customer |
|---|
| Response/Resolution Time: | 99.9% Uptime | 99.9% Uptime |
| Capacity: | N/A | N/A |
| Support Hours: | 7AM - 5PM Monday - Friday | 7AM - 5PM Monday - Friday |
| Maintenance Schedules: | - Annual procurement
- For online software, the vendor will use commercially reasonable efforts to announce planned downtime as early as possible, but no less than eight (8) hours in advance.
| - Annual procurement
- For online software, the vendor will use commercially reasonable efforts to announce planned downtime as early as possible, but no less than eight (8) hours in advance.
|
| Upgrades and Refreshes: | - Desktop Software: Monthly
- Service Software: Monthly
| - Desktop Software: Monthly
- Service Software: Monthly
|
|
