The Application Systems Management (ASM) Division supports more than 48,000 customers of the statewide finance, procurement, and human resource applications. By providing ready access to current, complete, and consistent information, these applications provide the functionality necessary to effectively manage statewide administrative processes, and allow Maryland's policy makers and agency managers to make informed business decisions.
ASM is committed to providing systems and services that meet the needs of our customers. If you should experience service or performance degradation, please contact the Customer Service Desk immediately at (410) 697-9700. Suggestions for application improvements and other non-critical, time sensitive issues can be emailed to the Customer Service Desk.
The Maryland Department of Information Technology (DoIT), through our Google partnership, provides G-Suite for Business. Google is primarily used for enterprise email, but offers collaboration and many other enterprise class features. DoIT also provides enhanced email encryption and automatic Data Loss Prevention (DLP) through the Virtru encryption plug-in.
Features and Benefits
Dept. Owner:Email & Identity Management
Service Owner:Tracia ShermanTracia Sherman410-697-9387
Support Contact: DoIT Service DeskService.Desk@maryland.gov410-697-9700
Notes: DoIT has an established Google contract from which county and local partners can purchase Google software, maintenance and support. Please visit the DoIT website under Procurement & Contracts for details.
Before service can be offered the client must meet the following requirements:
Notes:The Google system is populated from Microsoft Active Directory automatically. Microsoft Active Directory is a requirement. A subscribing customer must be willing to perform a one-way sync to DoIT’s Active Directory and allow for some attributes to be synced back to the customer’s Active Directory.
This section outlines the area of responsibility between the provider (DoIT) and the customer.
Out of Scope:
Email and Collaboration Services - Service Agreement FY21
100 Community Place, Crownsville, MD 21032
300-301 West Preston Street, Baltimore MD 21201
410-697-9700 - Dial 7-1-1 to place a call through Maryland Relay