The Application Systems Management (ASM) Division supports more than 48,000 customers of the statewide finance, procurement, and human resource applications. By providing ready access to current, complete, and consistent information, these applications provide the functionality necessary to effectively manage statewide administrative processes, and allow Maryland's policy makers and agency managers to make informed business decisions.
ASM is committed to providing systems and services that meet the needs of our customers. If you should experience service or performance degradation, please contact the Customer Service Desk immediately at (410) 697-9700. Suggestions for application improvements and other non-critical, time sensitive issues can be emailed to the Customer Service Desk.
The Maryland Department of Information Technology (DoIT) offers ServiceNow®, an IT Service Management (ITSM) framework. ServiceNow lets you consolidate fragmented tools and legacy systems, while automating service management processes. ServiceNow gives end-to-end visibility into Information technology practices that focus on aligning IT services with the needs of business.
Features and Benefits
Dept. Owner:Information Technology Service Management (ITSM) / ServiceNow Team
Service Owner:Robert Ellisrobert.firstname.lastname@example.org
Support Contact:DoIT Service Deskservice.email@example.com
Before service can be offered the client must meet the following requirements:
Notes:ITIL users must be approved by manager as there is a cost associated with this role.
This section outlines the area of responsibility between the provider (DoIT) and the customer.
100 Community Place, Crownsville, MD 21032
300-301 West Preston Street, Baltimore MD 21201
410-697-9700 - Dial 7-1-1 to place a call through Maryland Relay