Standard End User Support, Hardware and Software
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Support
This service provides Service Desk (24/7/365), Desktop Support, and Desktop Engineering services including service desk, desktop support resources (people, processes and technology) to respond to and assist with user requests, as well as endpoint management services.
This service also includes patching and updating end user computing endpoints with relevant and pertinent security updates and patches, anti-virus, and endpoint security. Customers are provided with incident and service request ticket lifecycle management and with incident management for resolving and tracking user issues as well as service level management for tracking service level commitments.
Hardware
This service provides the following as standard end user hardware: Laptops, Desktops, Docking Stations and Monitors. Endpoint management services include discount pricing on end user hardware and a 3-year refresh cycle of desktop, laptop, and tablet hardware.
Software
This service provides the following standard end user software to be configured in new hardware when shipped. Annual licensing costs apply to items identified with an asterisk (*). This list of standard applications are subject to change.
- Microsoft Windows OS Core Operating System With Software Assurance (SA)
- Endpoint Management and hard drive encryption
- Trellix Endpoint Encryption (*)
- Tanium Endpoint Systems Management (*)
- Google Chrome
- Adobe Reader
- PrinterLogic
- MDM (Mobile Device Management)
For more details (including pricing, maintenance windows, and your responsibilities), please refer to the 
"End User Services" service agreement.
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