DoIT Intake Process
The DoIT intake process has been established to
provide agencies with a centralized entry point to request support for their IT needs. While agencies will continue to use the service desk and end-user support teams for day-to-day operations, DoIT Intake serves as a "no wrong door" for an agency to get support from DoIT on a variety of topics, from increasing IT efficiency, cost effectiveness and improving user experience.
Contact intake for help with any of the following:
- Obtaining new services from the DoIT Service Catalog
- Modifying services currently provided by DoIT
- Identifying IT solutions for business problems
- Leveraging existing or initiating new MITDPs
- Connecting agencies with available master contract vehicles and other state-wide solutions
- Assisting in the development of long term IT strategy and roadmap planning
- Providing technical writing services to prepare IT solicitations for review
- Conducting IT solicitation reviews
Please send all DoIT intake requests to
[email protected]. If you would like more information about the request process, please contact your
assigned Portfolio Officer.
Service Desk
The DoIT Service Desk supports unplanned interruptions or reduction in quality of a DoIT managed IT service 24/7 365. You can contact the Service desk in one of three ways:
-
Submit a Ticket through the DoIT Self-Service Portal (ServiceNow)
- Call the Service Desk at 410-697-9700
- Email the Service Desk at
[email protected]
Self Service Resources
DoIT Self Service Portal (ServiceNow) allows you to directly request access to a DoIT-managed service, report a disruption, or check existing tickets. Access the portal through the Okta Homepage by clicking the DIY Service Desk icon or use
this link. If you do not have access to ServiceNow, please contact the Service Desk at
[email protected] or 410-697-9700.