Intake or Service Desk?

​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​DoIT Intake Process​​​

The DoIT intake process has been established to provide agencies with a centralized entry point to request support for their IT needs. While agencies will continue to use the service desk and end-user support teams for day-to-day operations, DoIT Intake serves as a "no wrong door"​ for an agency to get support from DoIT on a variety of topics, from increasing IT efficiency, cost effectiveness and improving user experience.​

Contact intake for help with any of the following:

• Obtaining new services from the DoIT Service Catalog
• Modifying services currently provided by DoIT​
  
• Identifying IT solutions for business problems
• Leveraging existing or initiating new MITDPs
• Connecting agencies with available master contract vehicles and other state-wide solutions
• Assisting in the development of long term IT strategy and roadmap planning
• Providing technical writing services to prepare IT solicitations for review
• Conducting IT solicitation reviews
  

Please send all DoIT intake requests to doit.intake@maryland.gov. If you would like more information about the request process, please contact your assigned Portfolio Officer​​.

Service Desk​​

The DoIT Service Desk supports unplanned interruptions or reduction in quality of a DoIT managed IT service 24/7 365. You can contact the Service desk in one of three ways:

1. Submit a Ticket​ through the DoIT Self-Service Portal (Service Now)
2. Call the Service Desk at 410-697-9700
3. Email the Service Desk at Service.Desk@maryland.gov

Related Support​