Services and Support
Maryland Digital Playbook
The
Maryland Digital Playbook provides guidance, standards, and tools to help agencies write, design and build digital services for the state of Maryland. Web design and content based guidance include:
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Maryland Web Design System: Provides fonts, colors and components to help state agencies build consistent, accessible, and user-focused web experiences.
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Maryland Brand Pillars: Principles guiding consistent, accessible, and trustworthy digital experiences across state government online services. This includes logos, photography and illustration guidelines.
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Maryland Design Principles: Guidance for state agencies to build user-centered, simple, inclusive, data-informed digital tools.
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Content Evaluation: Guidance, standards, and tools to help agencies write, design and build digital services for the State of Maryland, including web content evaluation guidelines.
Website Leads Community of Practice
Join the Maryland Web Leads Community of Practice (CoP) and Office Hours, which bring together more than 250 digital and communications professionals from state agencies and partner organizations to share ideas, collaborate on standards and tools, and advance improvements to Maryland’s digital services.
Accessibility
On April 24, 2024, the U.S. Department of Justice (DOJ) announced
new rules requiring state and local government websites and mobile apps to be accessible for people with disabilities.
Review MMDS guidelines, agency timelines, and document exemptions, and explore
the full suite of services available to help with compliance.
Plain Language Initiative
Learn why clear, easy-to-understand writing is essential for an inclusive and accessible government for all Marylanders. Explore the
Plain Language Standards to help state agencies create simple, user-focused content that improves understanding across Maryland’s digital ecosystem.
Maryland Web Analytics
Managed by the
Maryland Digital Service, the public analytics dashboard at
analytics.maryland.gov provides insights on web traffic, engagement, and accessibility from participating state websites. Digital and communications staff from state agencies and other organizations can join the
Maryland Web Leads Community of Practice (CoP) to learn more.
Human-Centered Design Training
Free asynchronous training resources and workshops for Human-Centered Design are provided for Maryland state employees in partnership with Innovate US. Human-Centered Design resource topics include the value of Human-Centered Design, framing and scoping a problem, using empathy interviewing, journey mapping, creating How Might We statements, using personas and prototyping and testing ideas. For more details and courses visit
AI & Innovation Training Program website.
Service Catalog
Website Design and Redesign
Discovery: This service facilitates a shared understanding of an organization’s business problem, desired outcomes, current challenges, and potential opportunities regarding the path forward for an IT system or service. The objective of this discovery is to gather the information necessary to collectively make an informed recommendation on how best to move the project/product forward.
For more details (including pricing, maintenance windows, and your responsibilities), please refer to the
"Product Design: Conducting Discovery" service agreement.
Design and Redesign: This service provides support for designing a new website or redesign your current DoIT hosted website to improve usability and effectiveness. This involves the Maryland Digital Service in DoIT working with agencies to understand website goals and current pain points.
For more details (including pricing, maintenance windows, and your responsibilities), please refer to the
"Website Design/Redesign/Development" service agreement.
Extra Website Features (Analytics, Search, Indexing)
This service provides add-on subscription tools such as survey creation and publication, event manager calendar creation and customer access, Google Analytics, Google search collection creation and customer access, URL removals and indexing.
For more details (including pricing, maintenance windows, and your responsibilities), please refer to the
"Website Add-On Tools" service agreement.
Web Hosting
Development Environment: This service provides one standalone Development Environment to develop site(s) in the DoIT provided template.
For more details (including pricing, maintenance windows, and your responsibilities), please refer to the
Managed Hosting Services - Development Environment (PDF) service agreement.
Production Environment: This service provides hosting for the agency’s public facing websites in the DoIT managed Content Management System (CMS). Hosting includes development, testing and production servers in the required environments along with associated licensing costs.
For more details (including pricing, maintenance windows, and your responsibilities), please refer to the
Managed Hosting Services - Website service agreement.
Service Catalog Next Steps