Call/Contact Center Services​ 2025: Ordering Procedures

Agency Ordering Procedures

1. Obtain guidance as needed from the IT Service Desk​
   
2. DoIT will only approve Purchase Orders or Direct Purchase Orders. NOT Requisitions
   
3. Agencies should create a Direct Purchase Order against the statewide BPO 001B3600088​
   • Once a Direct Purchase Order has been created and approved, it will proceed to DoIT commodity approval path for final approval and posting
     
4. If rejected by DoIT, the document will be returned to the agency for revision with notes on why the document was rejected. The agency would correct and re-submit the Purchase Order or Direct Purchase Order
   
5. After DoIT approves, agency will scan and email a copy of the PO to:
   • CMD Investment Group, Inc.​​​
     
   • POC @ 410-347-5544​
6. Upon delivery of services, test and inspect results and work with vendor directly to address any issues as needed
   
7. Escalate order fulfillment issues to the DoIT as needed via the IT Service Desk​, (410) 697-9700
   

Contact Center Task Order Template​