Local Telecom Services 2014 - Ordering Procedures

​​​​​​​​​​​​Blanket Purchase Order (BPO) Number: 060B9400142​

​​​​​​​​There are two Commodity Codes available:​

1. 99789-LOCAL (For Dial Tone Lines and Centrex Lines)
2. 99789-TRUNKS (For Dial Tone Trunks and PRIs)

Agency Ordering Procedures, Updated July 2019

For help, please contact the DoIT Service Desk at 410-697-9700 and open a service ticket. To place an order, you can create a new account or add services to an existing account. There are two steps to submitting your request:​​​​​​​​

​​​​​​​​​DoIT will only approve Purchase Orders, NOT requisitions. The Purchase Order shall contain all the details required to issue the order and complete the request. You should provide the following information:

1. To add/remove phone lines to/from existing accounts, include the account number from both local and long distance accounts:
1. Verizon for local services: ​To create a new Verizon local account, include the new billing information as indicated below:

​SOMD Agency Acronymn Identifier
Billing Address
City, State and Zip Code

Example:
SOMD DoIT Balt Complex
100 Community Pl.
Crownsville, MD 21032

2. Verizon Business (VzB) for long distance and local toll services: ​To create a new VzB long distance account, include the new billing information as indicated below

MDLD Agency Acronym Identifier
Billing Address
City, State and Zip Code

Example:
MDLD DoIT Headquarters 1
100 Community Pl.
Crownsville, MD 21032​

2. ​​Description of service requested:
1. ​Description should include the type of service requested (phone line, trunk line, PRI etc.).
2. To what the new service is being connected (PBX, elevator, alarm, etc).
3. The quantities for each type of service and any required technical information and required documents.
3. When requesting new services:
1. Include PIC for Long Distance Services – 0222 for VzB
1. ​For lines that are to be restricted from making LD calls, you may choose to set the PIC to NONE (this might be used for alarms lines, elevator phones, traffic lights, etc.)
2. Include LPIC for Local Toll - 0222 for VzB.
4. Local site contact information for the installation:
1. Name
2. ​Email address
3. Telephone (cell phone number is preferred)
5. ​​Once DoIT approves the P.O., DoIT will send all P.O.s to Verizon and VzB and track each order until completion. The requestor’s email address will be added to the Verizon Orders.
   
6. If the P.O. is rejected by DoIT, the document will be returned to the agency initiator for revision and DoIT will include a note on why the document was rejected. The agency should correct and re-submit the Direct Purchase Order.
7. Upon delivery of services, the agency should test and inspect results and work with the vendor directly to address any issues as needed.
8. Escalate order fulfillment issues to the DoIT Telecom Office as needed via the DoIT Services Desk at 410-697-9700.

Pricing Information​​​​​​​​

• 236 (Washington, DC)
• 238 (Baltimore)
• 240 (Hagerstown)
• 242 (Salisbury)

For Point to Point Data Circuits - Use BPO F50B4400028