Workgroup to Study Implementation of an Expanded 3-1-1 Nonemergency System

​​​​​​​​Welcome to the Workgroup to Study Implementation of an Expanded 3-1-1 Nonemergency System website!

​​​In 2025, the Maryland General Assembly enacted Senate Bill 775 and House Bill 1027​, establishing the Workgroup to Study Implementation of an Expanded 3–1–1 Nonemergency System. This initiative aims to enhance nonemergency services across the state by evaluating and recommending the development of a comprehensive 3–1–1 system.

The primary objective of the Workgroup is to assess the feasibility and design of an expanded 3–1–1 nonemergency telephone system. This system is intended to provide Maryland residents with easy access to nonemergency services, thereby alleviating the burden on emergency response teams and improving overall public service efficiency.​​​

Membership​​​

​​​The Workgroup comprises a diverse group of stakeholders, including:

• Two members of the Senate of Maryland, appointed by the President of the Senate;
• Two members of the House of Delegates, appointed by the Speaker of the House;
• The Secretary of Emergency Management, or the Secretary’s designee;
• The Executive Director of the Maryland 9–1–1 Board, or the Executive Director’s designee;
• The Secretary of Information Technology, or the Secretary’s designee;
• The Secretary of Aging, or the Secretary’s designee;
• The Secretary of Disabilities, or th​e Secretary’s designee;
• Two representatives from public safety answering points in jurisdictions with existing 3–1–1 services, appointed by the Executive Director of the Maryland Association of Counties;
• Two representatives from public safety answering points in jurisdictions without 3–1–1 services, appointed by the Executive Director of the Maryland Association of Counties;
• One representative from the telecommunications industry, appointed by the Maryland 9–1–1 Board;
• One representative from the Maryland Association of Counties, appointed by its Executive Director;
• One representative from the Maryland Municipal League, appointed by its Director.​

Duties​​​

The workgroup is tasked with the following:​​​​

1. Review the study completed by the Department of Information Technology as required by Chapter 450 of the Acts of the General Assembly of 2024, to establish a plan for implementing its recommendations;
2. Review the following areas for study and, if relevant, potential modification or implementation:
1. ​Existing 3-1-1 services provided by the State;
2. 3-1-1 services provided in other states and jurisdictions;
3. Best practices for providing an expanded 3-1-1 nonemergency system;
4. Solutions to any limitations or feasibility issues with providing an expanded 3-1-1 nonemergency system;
5. The development of a plan to provide an expanded 3-1-1 nonemergency system;
6. Identification of the appropriate State agency to oversee an expanded 3-1-1 nonemergency system;
7. The development of an expanded virtual 3-1-1 portal.

Reporting​​​

The Workgroup is required to submit a report of its findings and recommendations to the Governor and the General Assembly by November 1, 2025. This report will guide the potential implementation of the expanded statewide 3–1–1 nonemergency telephone system.​​​

This initiative reflects Maryland's commitment to enhancing public access to nonemergency services and improving the efficiency of state and local government operations.​​​